Knik River Lodge - Alaska - - Palmer, Alaska, United States

Frequently Asked Questions

Information for our overnight guests:

When is the lodge open? We are open from May 10 to September 15. Our heli-ski season is March 1 - April 30.

Are there non-smoking rooms? Yes, all our rooms are non smoking. The restaurant is also non-smoking. Guest can smoke outside on their deck.

What time is check in and check out? Check in is from 3PM, check out is at 11AM.

Until what time can we check in? Our front desk is open till 10PM. If you arrive later please inform us ahead of time and we will make arrangements for you.

Do you have internet? Yes, we have free WIFI to all cabins, in the office and the restaurant. Bring you own laptop or other web-enabled device, we do not always have a computer available.

Do you offer laundry service? No, we do not have sufficient capacity or staff to offer laundry services. The nearest laundromat is approx. 20 minutes away in the Butte.

Do you have television in the cabins? Yes, but we do not have a cable of satellite signal due to our remote location. we do have a nice DVD selection available to watch in your room. All TV's are equipped with a DVD player.

Information about our tours and activities:

What should I wear / what gear should I bring?
Layered clothing is the key to comfort. Wear a long sleeved shirt, a sweater and bring a windproof jacket. Make sure you wear sturdy shoes that offer some protection like sneakers or hiking shoes. Please, no high-heeled shoes or sandals. We will outfit you with non-slip NEOS overboots on the tours where you land on the glacier. Bring a hat (to protect you from the sometimes intense sunlight) and sunglasses. Don't forget a camera that is ready for lots of pictures!

How are the chances to see wildlife from the helicopter?
Excellent! We often see moose, bear, mountain goats and Dall sheep. This is one of the very few areas where mountain goats and Dall sheep can be seen together. The Dall sheep are bright white, the mountain goats are a bit more yellow. It is not uncommon to see dozen of either variety. We have both black and grizzly bears, though the latter are not seen form the air too often. Moose prefer the lower slopes and the river bed where we often see them feeding on dwarf fireweed and new alder leafs.

Are your helicopter and pilots safe to fly with?
Yes, we fly in them ourselves and trust our lives to the pilots and helicopters daily. Our partner Tanalian Aviation has a perfect safety record and is meticulous about maintenance. All helicopters are FAA inspected, certified and fully insured. So yes, flying with us is very safe.

Is the weather usually nice?
The Knik Valley is sheltered from most low pressure fronts by the Chugach Mountains. So we have more sunshine and less rain than other popular flightseeing areas like Talkeetna. The precipitation in our valley is actually less than in most area's in Arizona and we are considered a sub-arctic dessert. Unfortunately we do have bad weather days too and there is no way to tell far ahead of time when that is going to be. We do have an weather-cam pointed towards the glacier so we can see what the weather is up there. We also check the forecast several times a day to make sure we only fly when the conditions are safe. You can improve your chances of a great trip by being flexible. If we have to cancel a flight because of weather we will gladly reschedule you to another day / time. If your schedule does not allow that we will refund 100% of your trip.

Should I choose the morning or afternoon tour?
It's really your preference that matters most here. Typically the mornings have a slightly less wind. During the afternoon tours the temperatures tend to be a bit higher.

Can I take pictures during the flight?
Yes, everybody has a window seat so you can take great pictures. One of the great things about our helicopters is the almost unrestricted view. Make sure to bring a camera, there will be lots of great photo opportunities!

Who sits where?
The pilot balances the helicopter based on the weight of the passengers. We cannot make any promises for specific seat because the safety of you and your fellow passengers cannot be compromised. If you have a preference ask the pilot and when it's safe he will try to accommodate you.

Can I get airsick?
It can happen but it's very uncommon. Most people that are sensitive to motion sickness do just fine in a helicopter. And the flight to the glacier is just 15 minutes so typically we get back on solid ground (eh, before people get sick. If you have experienced motion sickness in planes, boats or vehicles, you could consider taking Dramamine or a similar motion sickness prevention medicine before you leave Anchorage. If needed we can always make adjustments to the program to make sure your glacier experience is all you hoped it would be.

Do you have a shuttle service to Anchorage?
Yes. All our tours are available with a roundtrip shuttle service from Anchorage for a surcharge.

Do you offer daily departures?
Yes, from May 1 to September 15 we are open 7 days a week. Our office hours are 7:00 a.m. to 10:00 p.m. If you'd like to fly with us outside this timeframe please contact us to discuss options, we are available year-round with advance notice.

Do you offer flights to Denali Park?
We would be happy to make a custom package for a flight to Denali. However, we cannot land inside the park boundaries. We concentrate on the many glaciers around Anchorage that are equally beautiful and much closer to our location, thus giving you more time to explore and saving you some money too.

How can I pay for my tour?
We take cash plus all major credit cards and debit cards: Visa, MasterCard, Discover and American Express. We also accept payment through PayPal. You can also book through your travel company.

Do you have age or physical ability limits?
No we don't. Climbing in and out of the helicopter requires some agility, but if you can walk up a flight of stairs you should be ok. The tours are great for children, we just do not recommend bringing babies. Children have to be supervised at all times, this is why we require 2 adults to accompany children. The tours are not physically challenging though the Glacier Explorer involves glacier hiking which makes it a bit more strenuous tour including some moderate elevation differences.

What if my tour is canceled due to weather?
We check the forecast several times a day to make sure we only fly when the conditons are safe. If we think it's not safe we don't fly. In that case we can try to change the departure time if the weather improves during the day. If we have to cancel a flight because of weather we will gladly reschedule you to another day / time at no cost to you. If your schedule does not allow that we will refund 100% of your trip. If you have booked through a travel agent we will refund the agent who will in turn refund you.

Why should I choose Knik River Lodge & Tours ?
For a number of reasons:
- Complete packages including transfers, helicopter tours, glacier dogsledding plus options for an overnight stay in the Alaska wilderness. Nobody else offer such a complete package.
- Great value-for-money. Because we are so close to the glaciers you don't need to pay for a lot of airtime to get to your destination.
- Convenience, just one phone call or email takes care of it all. No need to worry if you get there on time, directions, food, etc. just sit back and relax, we'll make sure you have a wonderful day.
- Location. We are the only tour option with glacier landings and dogsledding right out of Anchorage. Our proximity to Anchorage means you have more time to explore the rest of our beautiful state.
- Experience. Our pilots have flown in the area for a long time, they know every little hill and valley and can share some great stories with you.

Other questions?
Please call us or send an email, we'd be happy to answer all your questions!

Knik River Lodge, 29979 E. Knik River Road, Palmer, AK 99645, USA
Tel. 877-745-4575 (from the US) | Tel. +1 907 745 5002 (international)